Privacy Policy

Welcome to www.learncraftos.com ("we," "our," "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.learncraftos.com ("Site") or purchase our digital products such as courses, eGuides, eBooks, and other related offerings ("Products").

By using our Site and purchasing our Products, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

We collect information to improve your experience and to provide our Products to you. Here's what we collect:

1.1 Information You Provide Directly

• Personal Information: Name, email address, phone number, billing address, and payment details when you make a purchase.
• Account Information: Login credentials for creating an account on our Site.
• Communications: Information provided when you contact us via email, forms, or customer service.

1.2 Information We Collect Automatically

• Cookies and Tracking Technologies: IP address, browser type, operating system, referral URLs, and behaviour on the Site (e.g., pages visited and time spent).
• Transaction Details: Products purchased, purchase date and time, and payment status.

1.3 Information from Third Parties

• Analytics Providers: Data from tools like Google Analytics, including traffic data and usage trends.
• Ad Platforms: Information from Facebook or other platforms if you interact with our ads.

2. How We Use Your Information

• Providing Services: Processing transactions, delivering digital products, and managing your account.
• Improving Our Offerings: Analysing user behaviour to enhance our Products and Site experience.
• Marketing and Communication: Sending promotional emails, special offers, and updates related to your interests (with your consent where required).
• Compliance: Ensuring compliance with legal and regulatory obligations, including fraud prevention.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following scenarios:

• Service Providers: With third-party vendors for payment processing, hosting, email delivery, and analytics.
• Legal Obligations: To comply with applicable laws, regulations, or legal proceedings.
• Business Transfers: In case of a merger, sale, or transfer of all or part of our business.
• Advertising Platforms: With Facebook, Google, or similar platforms to serve targeted ads (as permitted by law).

4. Cookies and Tracking Technologies

• Essential Cookies: Necessary for the Site to function (e.g., maintaining your shopping cart).
• Performance Cookies: For tracking user behaviour and improving Site performance.
• Targeting Cookies: For personalised advertising through platforms like Facebook.

You can control cookie preferences in your browser settings or use opt-out tools such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) tools.

5. Your Privacy Rights

5.1 GDPR (European Economic Area & UK Users)

If you are in the EEA or the UK, you have the right to access, correct, or delete your personal information; object to data processing or request data portability; and lodge a complaint with your local data protection authority (e.g., the Information Commissioner's Office (ICO) in the UK).

5.2 CCPA (California Users)

If you are a California resident, you have the right to know what personal information we collect and share, request the deletion of your personal information, and opt out of the sale of personal information (we do not sell your data).

5.3 Australian Privacy Principles (Australian Users)

If you are in Australia, we handle your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. You have the right to access or correct your personal information and to make a complaint about a breach of your privacy rights.

5.4 Other Regions (e.g., Canada & New Zealand)

If you are in Canada or New Zealand, you may have rights under local privacy laws such as PIPEDA (Canada) or the Privacy Act 2020 (New Zealand). You can request access to, correction of, or deletion of your personal data by contacting us.

6. Data Retention

We retain your information as long as necessary to provide our Products, comply with legal obligations, and resolve disputes. When no longer required, your information will be securely deleted.

7. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing personal information.

9. Children's Privacy

Our Products are not directed to anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Site indicates your acceptance of any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us at:

Email: hello@learncraft.co

Thank you for trusting www.learncraftos.com